Last updated 27 October 2026.
1. What is included today
- Dedicated US business numbers assigned to one verified customer.
- Receiving calls and texts on your Number, which is included in the monthly fee.
- Outbound texts and calls, and forwarded calls, charged per use at the rates in your dashboard.
- Call forwarding that you can switch on and off for each line.
- An inbox for texts and a call history, on the web dashboard, the Android app and the iOS web app.
- A wallet, invoices and payments, support tickets and a help center.
- Toll-free numbers, held for 30 minutes while you pay when the carrier allows it.
- Optional monthly add-ons: voicemail, fax (PDF in and out), caller ID name and emergency calling (E911). Caller ID name and emergency calling are set up by hand after we review your request.
2. Planned and not yet available
We plan to add more features over time, for example an auto-attendant menu, picture messages, self-service number porting and more countries. These are plans, not promises. Each of them needs carrier approval, regulatory steps, a price and testing, and some may never be offered. A feature is part of the service only when we say that it is available for your Number.
3. US numbers only
Numbers are US numbers. You can use the service from anywhere with an internet connection, but you must follow the law of the places where you and the people you contact are.
4. Availability
We run the service with reasonable skill and care and aim to keep it available. We do not promise a particular level of availability, and we do not offer a service credit scheme. Outages and delays can come from our systems, from carriers and networks or from your own device or connection. We announce planned maintenance where we can.
5. Fair use
The included services are for normal business use of a line. We may limit or charge for use that is far above normal, that puts the carriers or other customers at risk, or that looks like automated or high-volume campaigns, after we have told you.
6. Support
Support is by email at [email protected] and by tickets in your dashboard, Monday to Friday, 09:00 to 18:00 UK time. We reply within one business day. We do not offer emergency support or a telephone helpdesk.
7. Apps and devices
The web dashboard works in current versions of the main browsers. The Android app and the iOS web app need a supported device and an internet connection. Push notifications depend on your device settings and on the operating system.
8. Customer duties
Keep your details, forwarding destination and contact information correct, keep your account secure, keep your wallet or payment method in good order, and follow our policies.
9. Changes
We may improve, change or retire parts of the service. If a change materially reduces what you pay for, we tell you in advance and you may cancel. See the Terms of Service.