Last updated 27 October 2026.
1. Subscription and renewal
A number is billed $5 each month and renews automatically until you cancel. The first month is $13: the monthly fee plus a one-time $8 setup fee.
2. How to cancel
Cancel in your dashboard before your next billing date, or email [email protected] with your order reference. The number remains active until the end of the paid period and is not renewed.
3. Setup fee
The $8 one-time setup fee is non-refundable once the number has been provisioned.
4. Monthly fee
Monthly fees are not refunded for a period already started, except where the law requires it or where we cannot provide the service.
5. Failed verification
If we cannot activate your number because verification could not be completed, we refund the amount paid, less any non-recoverable carrier costs.
6. Suspension for misuse
Numbers suspended or terminated for breaching the Acceptable Use Policy are not refunded.
7. Consumers in the UK and EU
Our service is for businesses. If you order as a consumer you may have a statutory right to cancel within 14 days. If you ask us to start the service straight away, you agree that you lose that right once the service has been fully provided, and that you pay for the service used before you cancel.
8. Charge questions
If you see a charge you do not recognise, write to [email protected] before disputing it with your bank. Refunds go back to the original payment method within 10 business days of approval.