Questions, answered

HynoConnect provides dedicated US business phone numbers for calls and text messages. You manage them from a web dashboard, an Android app and an iOS web app.

$5 per month per number. The first month is $13 in total: the $5 monthly fee plus a one-time $8 setup fee. Prices exclude any applicable taxes.

United States numbers only for now. More countries will be added gradually. Email us to join the waitlist for a country.

No. HynoConnect numbers are internet-based (VoIP) business numbers, not carrier-issued mobile SIM numbers. Some banks, apps and websites do not accept VoIP numbers. Check the rules of the service you want to use before you buy.

Only for your own business accounts, and only where the service accepts business numbers. Some services block VoIP numbers and we cannot control that. Using a number for accounts that are not yours, or to avoid a service's rules, is not allowed.

Receiving calls and texts on your number is included. Outbound calls, outbound texts and call forwarding are billed per use at the rates shown in your dashboard.

Yes. We verify every customer before a number is activated. US telecom rules and our carrier require us to know who uses each number. We may ask for identity and business documents.

No. A number is for the verified customer and their own business. Reselling, sub-allocating or giving access to people we have not verified is not allowed without a written reseller agreement.

Yes. Cancel before your next billing date in your dashboard. The number stays active until the end of the period you paid for. See the refund policy for what is and is not refundable.

Only with the recipient's prior consent and in line with US messaging rules, including opt-out handling. Unsolicited bulk messaging is not allowed. See the messaging policy.

No. HynoConnect numbers cannot be used to call 911 or other emergency services. Keep another phone available for emergencies. See the emergency calling notice.

You can request a port-out through the dashboard or by email. Monthly fees apply until the port is complete. We cannot control delays at the receiving provider.

A number enters a 7-day grace period after a failed renewal. If the balance is not settled in that time, the number is released and may not be recoverable.

Email [email protected] with the number, the date and a short description. We review every report.