Terms of Service & Regulatory Notices
Effective Date: October 2026 • Governing Business Communications & Wireless Line Provisioning
HynoConnect provides software-managed cloud business communications and international call forwarding lines. HynoConnect lines are NOT a replacement for traditional fixed landline or traditional cellular emergency services and do NOT support native 911 or emergency response location tracking. You must maintain alternative traditional phone access to dial 911 or local emergency authorities.
1. Acceptance of Terms
By provisioning, activating, or maintaining a telephone line through HynoConnect ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not activate numbers or utilize the Web Softphone.
2. Subscription Billing, Setup Fees, and Renewals
Dedicated mobile lines carry a recurring monthly or annual subscription fee, plus a one-time carrier provisioning fee at initial checkout. Subscriptions renew automatically on the billing date until canceled. Inbound SMS and inbound calls to your Web Softphone are free. Outbound HD calling and international call forwarding are deducted from your pay-as-you-go balance.
3. 30-Day Money-Back Guarantee & Cancellations
You may cancel your subscription at any time with 1 click in your client portal. There are zero cancellation penalties or long-term contracts. If your HynoConnect number fails to receive a legitimate 2FA verification code from Stripe, PayPal, or supported banking platforms, we offer line replacement or a full refund within 30 days of purchase.
4. Prohibited Uses & Anti-Fraud Compliance
HynoConnect lines may not be used for unlawful purposes, including but not limited to: automated robocalling, telemarketing harassment, phishing campaigns, identity spoofing, transmission of malware, or violation of FCC or international telecom regulations. Violation will result in immediate termination without refund.