How we keep numbers clean
Who we are, how we verify customers and the rules we enforce.
Who runs HynoConnect
| Operated by | VentNext Ltd |
|---|---|
| Company number | 17289213 |
| Country of registration | England and Wales |
| Registered office | 128 City Road, London, EC1V 2NX, United Kingdom |
| ICO registration | [ICO registration number] |
| VAT number | [VAT number, if registered] |
| Support | [email protected] |
| Support hours | Monday to Friday, 09:00 to 18:00 [time zone] |
| Charges appear as | [BILLING DESCRIPTOR] |
How we protect the platform
Customer verification
Every customer is verified before a number is activated. We may ask for more documents later.
Acceptable use is enforced
Spam, fraud, impersonation and evading other services' rules lead to suspension and, where required, a report to the authorities.
No resale or sub-allocation
A number is used only by the verified customer, for their own business.
Abuse reports are read
Write to [email protected]. We review each report and act on confirmed violations.
Messaging rules
Marketing texts need prior consent and opt-out handling. Customers are responsible for lawful use under US telephone and messaging rules.
The number type is stated
Our numbers are internet-based (VoIP) business numbers and cannot call emergency services.
Data is protected
Verification documents are stored with access controls and kept only as long as the law requires.
HynoConnect is for your own business communications.
We do not market it for evading verification or bans, or for operating accounts that are not yours.
Questions about compliance?
Email us and we will answer within one business day.