What forwarding does
Call forwarding sends calls made to your business number to another phone. Customers dial one number and the call rings wherever you choose.
Set it up in four steps
The steps are the same for each line.
- Open the line in your dashboard and choose call forwarding.
- Enter the number the call should ring, including the country code.
- Switch forwarding on.
- Call your business number from another phone to test it.
Things to decide first
Decide who answers and when, so a forwarded call never rings an empty desk.
- Which phone should ring during working hours?
- What should happen outside working hours?
- Who is the backup if the first person is busy?
Costs
Receiving calls and texts on your number is included. Forwarded calls are billed per use at the rates shown in your dashboard, so check them before you forward a lot of traffic.
Keep your customers informed
Put your business number on your website and in your email signature, and say when you answer. A number that is answered when it says it will be answered builds trust faster than any wording.
This guide is general information, not legal advice. All guides